John Formica

Areas of Impact

Customer Service

Employee Engagement

Sales

Leadership

Team Building

Presentation Titles

If Disney Ran Your Business

Making The Workplace Magical

How to Find and Hire Magical People

 

John Formica, (The “Ex-Disney Guy”), is a leading authority on tourism, hospitality and service industries alike, while fast becoming a highly sought after internationally known keynote speaker, business and team trainer and small business consultant. John has inspired audiences across the globe with over 3,000 keynotes and seminars to associations, business communities, health care professionals, colleges and students, showing them how to create a Disney-like culture, positive leadership, team relationships, small business growth and transforming any existing service level into a Magical customer experience.

John is “America’s Customer Experience Coach” and has been featured on the NBC Morning Show, FOX, ABC, CBS, Univision, Business Journals, Radio and recently the Virgin Atlantic In-flight Magazine, after completing two successful speaking tours in Australia and named “Australia’s Best Customer Experience Coach”. John shares his incredible 25 plus years of hospitality and service industry experiences and success strategies to empower leaders, teams and audiences to achieve extraordinary results. John’s unique coaching style and ability to create change, has successfully helped hundreds of leaders, small businesses, local communities and business professionals build brand loyalty for life, attract more customers and create “Whistle While You Work” Team Environments.

John’s highly requested keynotes and presentations have earned a reputation for being high energy (sometimes theatrical) enthusiastic, creative, applicable and highly motivating.

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